Shareholder Wendy Lee spoke at a webinar event with AccountsRecovery.net titled “Using AI as a Research Tool and for Creation of Policies and Procedures”. The free event took place on Tuesday, January 7, 2025. Topics included the strengths and limitations of various Large Language Models, AI’s role in policy creation for the credit and collection industry, and examples of successful AI-driven automation. Speakers discussed the balance between AI and human oversight, how to determine the best tool for a task, and ways to identify AI-generated misinformation. The event also covered the resources needed for AI implementation and methods for measuring its return on investment.
To view the recorded webinar, please click here. *Membership required